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Refund Policy

We want you to be happy with your Tearribles experience, and have made it simple to return or exchange your items!

REFUNDS

We accept returns within 30 days of receiving your order for products in unused, undamaged, re-sellable condition, with original tags still on the toy. Simply mail your return to:

Tearrible Instincts
Attn: Returns (RMA *your order number*)
2B & 2E Viking Industrial Estate, Hudson Road, 
Bedford, England, 
MK41 0QB, GB

Once your return is received and restocked into our inventory, we will issue a refund for the returned product back to your original method of payment. Please note this may take up to 7 working days from the day your return is received. 

EXCHANGES

We accept exchanges within 30 days of receiving your order, for products in unused, undamaged, re-sellable condition, with original tags still on the toy. If you’d like to exchange the Tearrible you purchased from our website for a different one, you can email us at support@tearribles.com and we will help you process the exchange.

Please note that Tearrible Instincts only provides pre-paid return labels in case of manufacturing defects, or shipping errors on our part.

GUARANTEE

We stand behind our products and cover any defects of fabric, stitching, squeakers, and hook & loop (aka velcro). Please note that Tearribles are not indestructible toys and we do not guarantee our toys against damage caused by chewing, gnawing or ripping of individual parts.

We understand that mistakes happen so if your doggy damaged a part of the toy while they were learning how it works, we offer one time per toy style replacements (subject to availability, including color) up to 30 days from the date of purchase.